Frequently Asked Questions

Delivery is free on any order above £150. This is except for goods in the Skylight, Bi- Fold doors and Juliet Balcony categories. These carry separate delivery charges. Please see our delivery & returns sections for further details.

In most instances, yes. For certain remote areas a delivery charge may apply. This may differ from the standard delivery charge and will depend on the delivery postcode and size of the order. Any such charge would be advised prior to the order being processed. A full refund would be given on the order if you are unhappy with the charge.

Delivery is usually 1 - 2 working days on stock items. Sometimes in areas in and around London this may be slightly longer.

Certain products may carry a longer lead time. This will be displayed on the product page.

At checkout, a preferred delivery date can be entered. We will endeavour to arrange this where possible, but it isn't guaranteed.

In most instances, no. Deliveries are usually between the hours of 7.30am - 5pm. On the day of the delivery, we may be able to get you a rough idea of timescale if requested.

We can; at the point of ordering ask for a call 30 minutes or so beforehand from the driver. Please note that this will not be possible on small, courier type deliveries.

Depending on the products ordered; deliveries are usually made on 17 tonnes, crane off load (hi-ab) wagons or 26 tonnes Moffett (fork-truck) wagons. On certain products such as Roof Tiles, Bricks & Heavy Landscaping products, a tail-lift (platform that lowers down) wagon may be used. On such occasions a pump truck will move the pallet to the most suitable location. Please note: the pump truck can only operate on solid, level ground.

Depending on the method of delivery used, deliveries may sometimes only be placed kerbside unless the driver has a suitable and safe way of delivering on to the property.

If you have any concerns over the access, narrow roads, parked cars, overhead cables, trees, and branches that may cause a potential hazard, please contact us beforehand and we will do our best to advise. If this is the case, we will look on Street view to assess the options available.

On small orders weighing less than 25kg a typical courier service will be used.

This all depends on the type, value and weight of the materials ordered. If you require delivery to be made when there is nobody at the property, prior authorisation must be given taking in to account the possible restrictions as detailed above. If the delivery cannot be made due to any such problems, then a redelivery/cancellation charge may be applied. This will be at the discretion of the delivery service.

We will always try to facilitate any delivery requests and instructions. If we foresee any possible problems, we will notify you in advance to see if an alternative solution can be found.

Our product range is checked on a regular basis and our prices should be some of the most competitive available on the web. However, for larger quantities, we will always look to get the best deal possible for our customers.

Unfortunately, at present we don't offer credit facilities.

No problem! We never turn any enquiries away. There are thousands of building materials out there, so if you can’t find what you’re looking for, give us a call or email us using our enquiry form & we will source the item for you.

Build-Materials can arrange collections from our network of manufacturers, suppliers and merchants at a location that suits you.